Deluxe Studio Apartment-Oaks Hotel-Ocean Views

Overpriced Positive: Location and good parking. Negative: Not very clean, sand in the shower Coffee machines but no pods Expired long life milk in fridge

Fantastic Positive: Well I had a great view of the ocean and the place was so big, bed comfortable big bathroom great pool area. 3 block from patrolled beach and tram at doorway just about Negative: There was nothing that I didn't like I was very happy would stay there again.

It has been the worst stay experience ever in my life. Positive: Probably the View is alright Negative: Most horrendous accommodation experience. Shortly after we arrived, we noticed the carpet was old, dirty, and slightly sticky. We also found hair on the floor, which clearly indicated that the room had not been properly cleaned. After returning to the room following dinner, we discovered at least five cockroaches, both large and small. This explained a lot about the overall hygiene standards of the room. We have never encountered that many pests in any accommodation before. Considering we were travelling with our 1-year-old and 4-year-old children, we could no longer accept the health and safety risks posed by the room. We decided to leave and informed the manager that we would not stay unless the room was properly cleaned. Instead of addressing our concerns, the owner simply cancelled our booking after we had already checked in and spent only 3 hours in the room. The booking was then marked as a "No Show", which was inaccurate. We did show up and checked into the room, although our stay was cut short due to the unacceptable conditions. We never intended to leave. However, the hygiene, health, and safety concerns were simply too significant for us to endure, especially with two young children. Following this, we attempted to contact the property owner several times via both email and text message, but received no response whatsoever. We think it's unfair to even still charge us for the accommodation cost. Overall, we are extremely disappointed with both the condition of the accommodation and the complete lack of customer service in handling our concerns. I would not recommend this property to families or anyone expecting a clean and safe place to stay. Avoid this accommodation if you're not big fan of cockroches...

Positive: The view and location Negative: So many cockroachs

Although the location was pleasant I would not stay here again. Positive: The location was good and the bedding was comfortable - the room was a decent size. Negative: The kitchenette was infested with cockroach’s - when I came to the room any time of the day they were crawling all over the kitchen bench which prevented me from using it- I bought bug spray and had to use it every time I entered the room over my 7 day stay - I alerted the host of the issue and they weren’t interested in rectifying the situation.